What do I need to submit a claim?
The information related to the stay (arrival date, departure date,
property name, number of guests, currency types), the competing
dive provider and rate, the ReserveDiving.com branded site rate,
your personal information (name and contact information).
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Do I need to make a reservation
in order to submit a claim?
No. A reservation is not required.
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Do I need to submit a screen shot
of the external site?
No. Just submit the required information as listed on the claim
form.
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How do I submit a claim?
A claim submittal form is available online To submit this claim
form, fill out all the required fields and click the submit
button.
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How long until I hear back from
ReserveDiving.com regarding my claim?
You will hear back from ReserveDiving.com within 24 hours.
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How will I know when my claim is
validated?
A ReserveDiving.com Customer Care Associate will contact you with
a modified reservation number, if you already had a reservation,
or will contact you with an offer to make a reservation at a new
Rate Guarantee.
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Can I receive credit for a stay
based on a claim like I would on a non-claim stay?
Yes, the credit to be awarded to ReserveDiving.com Guest will be
based on the rate actually paid by you at checkout.
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If my reservation is pre-paid and
I make a valid claim against it, when will I receive a credit for
the rate difference?
You will receive a credit for the rate difference within 30 business
days of submitting your claim.
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Can I submit a claim from a non-English
Web site?
No, ReserveDiving.com does not have the capability to translate
Web sites of languages other than English.
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What if I can book a particular
dive through a Competing provider, but Not through ReserveDiving.com?
This may be a valid claim. Please submit a claim using the claim
form and a ReserveDiving.com Customer Care Associate will evaluate
it.
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CLAIM FORM PROCESS:
Find a lower, published, available rate for the same dive type,
and dates, prior to or within 24 hours of making a reservation on
a ReserveDiving.com branded Web site.
