 |
|
 |
|
 |
|
 |
|
 |
|
 |
|
 |
|
|
|
|
 |
|
 |
 |
|
 |
||||
GUARANTEE: Feel confident knowing that you will always get the best available rate at ReserveDiving.com. If you do find a lower published rate prior to, or within 24 hours of, booking your dive, simply submit a claim to us and we'll honor the lower rate. We'll also give you an additional 10% discount. Plus: CUSTOMER SERVICE. Rest assured that your reservation will be error free. That means no surprises at check-in. NO HIDDEN FEES. Many online reservation sites charge extra fees for online bookings. We don't. EXCLUSIVE OFFERS. Only our sites offer elite level dive benefits and special offers for our guests. Our site is the only place you can Reserve, Compare, and Dive. FAQ: What do I need to submit a claim? Do I need to make a reservation in order to submit a claim? Do I need to submit a screen shot of the external site? How do I submit a claim? How long until I hear back from you regarding my claim? How will I know when my claim is validated? Can I receive dive credits for a stay based on a claim like I would on a non-claim stay? If my reservation is pre-paid and I make a valid claim against it, when will I receive a credit for the Best Rate Guarantee rate difference? How will ReserveDiving.com determine if I have a rate violation if rates are quoted in different currencies? Can I submit a claim from a non-English Web site? What if I can book a particular dive through a Competing provider, but not through ReserveDiving.com? What do I need to submit a claim? The information related to the stay (arrival date, departure date, property name, number of guests, currency types), the competing dive provider and rate, the ReserveDiving.com branded site rate, your personal information (name and contact information). Back to Top Do I need to make a reservation in order to submit a claim? No. A reservation is not required. Back to Top Do I need to submit a screen shot of the external site? No. Just submit the required information as listed on the claim form. Back to Top How do I submit a claim? A claim submittal form is available online To submit this claim form, fill out all the required fields and click the submit button. Back to Top How long until I hear back from ReserveDiving.com regarding my claim? You will hear back from ReserveDiving.com within 24 hours. Back to Top How will I know when my claim is validated? A ReserveDiving.com Customer Care Associate will contact you with a modified reservation number, if you already had a reservation, or will contact you with an offer to make a reservation at a new Rate Guarantee. Back to Top Can I receive credit for a stay based on a claim like I would on a non-claim stay? Yes, the credit to be awarded to ReserveDiving.com Guest will be based on the rate actually paid by you at checkout. Back to Top If my reservation is pre-paid and I make a valid claim against it, when will I receive a credit for the rate difference? You will receive a credit for the rate difference within 30 business days of submitting your claim. Back to Top Can I submit a claim from a non-English Web site? No, ReserveDiving.com does not have the capability to translate Web sites of languages other than English. Back to Top What if I can book a particular dive through a Competing provider, but Not through ReserveDiving.com? This may be a valid claim. Please submit a claim using the claim form and a ReserveDiving.com Customer Care Associate will evaluate it. CLAIM FORM PROCESS: Find a lower, published, available rate for the same dive type, and dates, prior to or within 24 hours of making a reservation on a ReserveDiving.com branded Web site. Complete and submit the claim form. A ReserveDiving representative will evaluate your claim to ensure it meets our Terms & Conditions. Within 72 hours, a ReserveDiving.com representative will contact you with the status of your claim. Should your claim be valid, we will update your current reservation or, if you have yet to book the dive, we will offer to book you a new reservation. |
 |
 |
|
 |
